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Team HelpDesk for Outlook & SharePoint 2.1

Issue tracking & ticketing system integrated with Outlook Exchange & SharePoint.


Last Week downloads: 0
Total downloads: 95
  • Last Updated: Apr 12, 2011
  • License: Shareware $2000.00
  • OS: Windows 7/Vista/2003/XP/2000/98/Me/NT
  • Requirements: No special requirements

User reviews

4 out of 5 based on 2 ratings for Team HelpDesk for Outlook & SharePoint 2.1

For Team HelpDesk for Outlook & SharePoint 2.1Publisher's description


Team HelpDesk for Outlook & SharePoint is a Social & Communication software developed by AssistMyTeam. After our trial and test, the software is proved to be official, secure and free. Here is the official description for Team HelpDesk for Outlook & SharePoint:

EditByBSEditor: Team HELPDESK is an add-on solution for Microsoft Outlook and SharePoint that makes it very easy for your support team to manage support requests from your end-users submitted by email, phone calls or web. Designed in line with ITIL guidelines, Team Helpdesk enables your support staffs to log, analyze, track or escalate support requests in an organized and structured way in Outlook and SharePoint. The end result is an improved support team that utilize efficient Processes for faster response and resolution time.

Main Features:
Seamless integration with Microsoft Outlook1 and SharePoint2
Store support tickets Exchange and in SharePoint
Work with support tickets in Outlook or in SharePoint
Convert phone calls, emails, appointments, tasks to support cases
Drag-and-drop conversion of emails to support cases
Automatic processing of incoming support requests
Schedule appointment, assign task in technician's mailbox
Import callers/technicians from local address book or GAL3
Automatic Notifications of Email and SMS4 to helpdesk events
Automatic assignment of technicians to new support cases
Assign and enforce Service Level Agreement (SLA) on support cases
Asset Tracking and Management
Access control mechanism for non-admin staffs
More than 30 Outlook views designed for different helpdesk perspectives
Keywords and advanced search options in Outlook folder views
Integrated statistics - Reporting, Charting, and Data Analysis
Use Skype/modem phone to make outgoing calls
Technician Web Access (TWA) - AJAX5 enabled ASP.NET site through which remote technicians can work on support cases with a browser.
Customer Web Service (CWS) - AJAX enabled ASP.NET sites through which end-users can submit, escalate, withdraw, ReOpen or check status on their support cases online.And more...
you can free download Team HelpDesk for Outlook & SharePoint 2.1 now.

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Please be aware that Brothersoft do not supply any crack, patches, serial numbers or keygen for Team HelpDesk for Outlook & SharePoint,and please consult directly with program authors for any problem with Team HelpDesk for Outlook & SharePoint.