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SupportCalls with Outlook 6.2.0.7052

Automated team helpdesk system with ticketing and issue tracking in MS Outlook.

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Last Week downloads: 7
Total downloads: 666
CRM System
  • Last Updated: Apr 15, 2011
  • License: Shareware $1500.00
  • OS: Windows 7/Vista/2003/XP/2000/2008/98
  • Requirements: For Outlook 2003/2007/2010, .NET Framework 2.0 or higher

User reviews

4 out of 5 based on 1 ratings for SupportCalls with Outlook 6.2.0.7052

For SupportCalls with Outlook 6.2.0.7052Publisher's description

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SupportCalls with Outlook is a Business software developed by AssistMyTeam. After our trial and test, the software is proved to be official, secure and free. Here is the official description for SupportCalls with Outlook:

Edit by Brothersoft: Team HELPDESK for Outlook helps you to Improve your efficiency to enable faster response time and higher productivity; thereby ensuring end-users receive better and timely service.

Main Features:

* Microsoft Outlook1 integration
* No change required to Default Outlook security settings
* Use a public folder or a shared mailbox
* Convert phone calls, emails, appointments, tasks to support cases
* Drag-and-drop conversion of emails to support cases
* Automatic processing of incoming support requests
* Schedule appointment, assign task in technician's mailbox
* Import callers/technicians from local address book or GAL2
* Automatic notifications of Email and SMS3 to helpdesk events
* Automatic assignment of technicians to new support cases
* Assign and enforce Service Level Agreement (SLA) on support cases
* Asset Tracking and Management
* Access control mechanism for non-admin staffs
* More than 30 Outlook views designed for different helpdesk perspectives
* Keywords and advanced search options in Outlook folder views
* Integrated statistics - Reporting, Charting, and Data Analysis
* Use Skype/modem phone to make outgoing calls
* Technician Web Access (TWA) - AJAX4 enabled ASP.NET site through which remote technicians can work on support cases with a browser.
* Customer Web Service (CWS) - AJAX enabled ASP.NET sites through which end-users can submit, escalate, withdraw, reopen or check status on their support cases online. Include a self-service web Knowledge Base.

* Save support requests, KB articles or other Outlook items to filtered webpage (.htm,.html), web-archive single file (.mht), Microsoft Word documents (.doc), Adobe Portable documents (.pdf), Paper Specification documents (.xps).
* Integrated knowledge base in Outlook as well as on Web Access.
* Select a KB article, convert it to DOC, MHT, PDF or XPS document and automatically attach to emails in two clicks!
* Export cases to external database - Access, MS SQL, MySQL, Oracle etc.
And more...
you can free download SupportCalls with Outlook 6.2.0.7052 now.

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Please be aware that Brothersoft do not supply any crack, patches, serial numbers or keygen for SupportCalls with Outlook,and please consult directly with program authors for any problem with SupportCalls with Outlook.