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osTicket 1.7.0

osTicket is a widely-used open source support ticket system

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Last Week downloads: 0
Total downloads: 1,172
PHP
  • Last Updated: May 20, 2013
  • License: GPL Free
  • OS: Windows /Linux/Mac OS/BSD/Solaris
  • Requirements: PHP 4.3 or higher, MySQL 4.4 or higher

User reviews

4 out of 5 based on 1 ratings for osTicket 1.7.0

For osTicket 1.7.0Publisher's description

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osTicket is a Scripts software developed by osTicket.com. After our trial and test, the software is proved to be official, secure and free. Here is the official description for osTicket:

EditByBSEditor: osTicket is a widely-used open source support Ticket System. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Features
osTicket is designed to help you Streamline support requests and Improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support. Some of the core features include;

Web and Email Suppport
Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.

Auto Response
Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.

Canned Replies
Predefined responses for frequently asked questions.

Internal Notes
Add internal notes to tickets for staff

Help Topics
Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.

Alerts and Notices
Staff and clients are kept up to date with email alerts. Configurable and flexible settings.

Role-based Access
Control staff's access level based on groups and departments.
you can free download osTicket 1.7.0 now.

Statement

Please be aware that Brothersoft do not supply any crack, patches, serial numbers or keygen for osTicket,and please consult directly with program authors for any problem with osTicket.