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iDesk 1.5

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Last Updated: 2008-05-05
License: Shareware $147.00
OS: Windows XP, 2000, 98, Me, NT

Requirements: No special requirements
Publisher: Milton WorldWide Media LLC More Products
Homepage: http://www.nicecoder.com/index.php

iDesk 1.5

Description

"Easy to Use Customer Support Helpdesk"
BSEditor: iDesk is a helpdesk software that allows you to process your daily support request. It will help you to create a customer support center where you can facilitate eased communication and issue tracking between customers and support staffs.
Why iDesk should be your helpdesk system?
HackerSafe Tested!
FREE One Year Support & Updates
30 Day Money Back Guarantee!
Instant Download
Secure Ordering
Dedicated Support Team
Active Community Forum
Easy and quick to manage your daily support request
Save your money and get more compared with other competing software
Features Highlight
Integrated with knowledge directory, download directory, and announcement
Email processing can be run using cron schedule
Private message among staff
Staff job scheduler
Predefined reply
WYSIWYG ticket editor
Fully template driven
How does it Work:
After installing iDesk, all your customer support email will be handled by iDesk. Each time your customer send an email, iDesk will create new ticket and send email confirmation to your staff and your customer too.
Now your staff need to log into iDesk and respond the ticket. The reply message will be send to your customer. To respond back the ticket, they could visit iDesk or just as simple as replay the email using their email client.
When both side is satisfied, they could close the ticket. The closed ticket can be also re-opened if necessary.
Features:
Front End User Interaction
Create new ticket with or without user registration
Ticket history and view individual ticket
Customer can create and reply ticket via helpdesk website or by email
Rate and comment tickets
Knowledgebase directory
Download directory
Announcements
Administration

Create new ticket for customer
Browse and view tickets
Tickets statistic
Predefined reply
Scheduled POP3 email processing to create tickets automatically
Manage knowledgebase directory
Manage download directory
Manage announcement
Private messages among ..... you can free download iDesk 1.5 now.