Windows | Games | Mobile | Wallpapers


Help Desk Authority

This program comprehensive help desk and issue trouble ticket tracking software.


Last Week downloads: 0
Total downloads: 209
  • Last Updated: Aug 17, 2010
  • License: Shareware $199.00
  • OS: Windows 2003/XP/2000
  • Requirements: No special requirements

User reviews

4 out of 5 based on 2 ratings for Help Desk Authority

For Help Desk Authority's description


Help Desk Authority is a Business software developed by ScriptLogic. After our trial and test, the software is proved to be official, secure and free. Here is the official description for Help Desk Authority:

EditByBrothersoft: Help Desk Authority is an industry leading, easy-to-install solution that enables your help desk staff to manage end-user issues and keep them from falling through the cracks. With Help Desk Authority you can:

* Replace expensive enterprise software or hard to maintain homegrown solutions
* Increase service levels while reducing help desk costs
* Empower end-users with self service options for creating trouble tickets and accessing a knowledgebase of known resolutions
* Promote efficiency of help desk staff by equipping them with powerful, easy-to-use tools

For all help desk related issues, we provide help desk administrators with both a Windows and Web based ticket tracking system so end-users’ open issues can be addressed in a timely manner, and productivity levels remain in line with business objectives. Additionally, Help Desk Authority can:

* Integrate with Active Directory so end users/help desk administrators can utilize a single sign-on for assigning/updating issues
* Accelerate time-to-resloution for open tickets and notify appropriate parties based on established criteria with automatic issue escalation
* Reduce service requests by leveraging Knowledge Base articles OR providing advanced data search capabilities
* Manage and discover IT assets across the network to get a more accurate inventory of your hardware and software

Help Desk Authority is available in 3 editions: Standard, Professional and Enterprise.

* Looking for a standard way to track and prioritize your help desk issues? Help Desk Authority Standard
* Need a more advanced help desk solution that offers Active Directory integration, customer self-service, automatic escalation of tickets, email integration and more? Help Desk Authority Professional
* Looking for an all-encompassing help desk solution that addresses everything from ticket tracking and asset management to password self-service and Remote Desktop management.
you can free download Help Desk Authority now.

For Help Desk Authority Software


Please be aware that Brothersoft do not supply any crack, patches, serial numbers or keygen for Help Desk Authority,and please consult directly with program authors for any problem with Help Desk Authority.