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hclTicket 2.1.7

hclTicket is a trouble ticket system specifically made for Help Center Live


Last Week downloads: 0
Total downloads: 118
  • Last Updated: Jun 2, 2010
  • License: Others Free
  • OS: Windows /Linux/Mac OS/BSD/Solaris
  • Requirements: MySQL

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For hclTicket 2.1.7Publisher's description


hclTicket is a Scripts software developed by hcl-admin. After our trial and test, the software is proved to be official, secure and free. Here is the official description for hclTicket:

BrothersoftEditor: hclTicket is a trouble ticket system specifically made for Help Center Live. hclTicket is a fork of eTicket, and will DIVERGE completely from the original CodeBase. This is being done to streamline hclTicket, and avoid reproducing code between the two systems (hclTicket will slowly start using HCL's functions rather than it's own...)

What is important is to have a trouble ticket system that works. Past attempts at interfacing other ticket systems has proven difficult to install, maintain, and operate. hclTicket's goal is to alleviate these issues and become more full featured.

Instead of replicating functions in HCL, hclTicket (or HT) will make use of the resources already in HCL and eventually make use of features that will be forthcoming in HCL 3.0.x

Currently HT is in the ALPHA development stage. Our plan is to release version 1.0.0 with HCL 3.0.0. Below is the current roadmap. Many thanks to Tommyjohn, who came up with most of this list.

Create New Ticket interface - viewer / operator
Auto Ticket numbers
Departments - admin
Operators; assignable to Department - admin
Full email integration; pull tickets from a mailbox into the interface and send emails out from the interface - operator
Assign tickets to an operator - operator(config) / admin(config)
Assign Status to Ticket - operator(config) / admin(config)
Canned email responses - operator
Create canned email responses - admin
Ticket status checker- public (would be great if the login could be pulled from a referring form or Querystring) - viewer / operator / admin
Ticket Status Log (include status changes, Answers (via email), notes added // all entries need user, datetimestamp, detail) - operator / admin (edit log entries)
Ticket Flags - operator(config) / admin(config)
Ticket filters (by status, date added, email address, title, operator, etc.) - viewer / operator
Ticket system banning - admin (stop spam)
Transfer ticket between operators - operators(config) / admin
Alerts (change of status (sent
you can free download hclTicket 2.1.7 now.


Please be aware that Brothersoft do not supply any crack, patches, serial numbers or keygen for hclTicket,and please consult directly with program authors for any problem with hclTicket.