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EasyService Help Desk 2.7.4

Help Desk system for registration and watching requests from users in network.

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Last Week downloads: 0
Total downloads: 194
  • Last Updated: Aug 19, 2011
  • License: Shareware $24.00
  • OS: Windows 7/Vista/2003/XP/2000/98
  • Requirements: No special requirements

User reviews

4 out of 5 based on 2 ratings for EasyService Help Desk 2.7.4

For EasyService Help Desk 2.7.4Publisher's description

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EasyService Help Desk is a Servers & Network software developed by AndySoft. After our trial and test, the software is proved to be official, secure and free. Here is the official description for EasyService Help Desk:

EditByBSEditor: "EasyService Help Desk" - is a system for registration and watching users' requests and questions in the local network.

Let's suppose that user of the local network has some problems or questions which he is going to send to IT-staff or to administrator. By means of program-client he creates request, which goes to the server.

Chief administrator/dispatcher receives notification about received request and examines it. He can appoint Performer and redirect request to him. Performer in his turn receives notification about it. Administrator can delete Notifications, send it to performers or change status, and performer just can change status.

User who sent request, has opportunity to look through changing of request status, which has information about date of the execution of request, about performer, answer to the question or prepared solutions (file attachments).

The main set of functions:

- Registration and watching users' requests in network TCP/IP (remote accesses support);
- There are 3 levels of the requests descriptions: general name, accurate definition and detailed description;
- Editing database. There is ability to make changes in requests' descriptions and creating personal structure of requests;
- Client-server technology (three program modules). Clients are users of network. Server it is the main administrator or dispatcher who receives requests and complaints from users;
- Authorization;
- 4 types program’s users. Clients, Administrators/dispatchers, performers, observers. Clients are users of network who send requests. Administrators/dispatchers are users who can view requests, appoint performers and change request’s status. Performers are users who can view requests (requests which was arrived to them) and change requests’ status and description. Observers are users who can view all requests and make reports
- Etc.
you can free download EasyService Help Desk 2.7.4 now.

For EasyService Help Desk 2.7.4Related Software

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Please be aware that Brothersoft do not supply any crack, patches, serial numbers or keygen for EasyService Help Desk,and please consult directly with program authors for any problem with EasyService Help Desk.