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CCS HelpDesk 4.3

Optimize IT Staff Efficiency and Improve Service Levels

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Last Week downloads: 0
Total downloads: 138
  • Last Updated: Aug 31, 2009
  • License: Shareware $195.00
  • OS: Windows XP/2000/98
  • Requirements: Microsoft Outlook 2000

User reviews

4 out of 5 based on 1 ratings for CCS HelpDesk 4.3

For CCS HelpDesk 4.3Publisher's description

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CCS HelpDesk is a Business software developed by CrowCanyon Systems Inc. After our trial and test, the software is proved to be official, secure and free. Here is the official description for CCS HelpDesk:

BS Editor: More productivity from your existing investment

Actually built upon Microsoft Outlook - not a look alike
Leverages all functions of Microsoft Outlook and Office
Integrates with e-mail and calendaring so you can coordinate support resources, schedule appointments and assign tasks.
Easy to use, install and deploy, no new software or hardware required!
Capture incidents from many sources

New tickets submitted via Outlook, Email, or the Web
Convert emails to tickets automatically

Flexible to support your existing Processes

Flexible forms with customizable fields, look and feel
You control routing, Notifications and communication
Approvals based on category and type of request
Include existing forms and links to policies
Improve incident resolution productivity

From within a work-order your staff can:

Access a full knowledgebase
View hardware, software, Capacity and updates information
Launch IT administration tools
Schedule appointments in Outlook Calendar
Measure and track service

Full reporting works with Excel, Access and other reporting tools
Full incident tracking, time tracking and tracking by project
Report on service levels and automatic escalation (Pro version) More on the Pro verison
Satisfaction surveys linked to at completion of request.
you can free download CCS HelpDesk 4.3 now.

For CCS HelpDesk 4.3Related Software

Statement

Please be aware that Brothersoft do not supply any crack, patches, serial numbers or keygen for CCS HelpDesk,and please consult directly with program authors for any problem with CCS HelpDesk.