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Call Steering 1 Download
Call Steering 1
Contact centers can save millions of dollars
Last Week downloads: 0
Total downloads: 141
- Last Updated: Jan 25, 2010
- License: Shareware $29.95 Buy
- OS: Windows 2000
- Requirements: SPARC Solaris, NMS
- Publisher: Nuance Communications (18 more Applications)
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For Call Steering 1Publisher's description
With Open Call Steering, callers make such wide-ranging requests as "Yeah, I have a question about my statement," or "I'd, um, like to make a change to my, uh, account." From there, the pre-trained system determines what the caller wants to do and then uses that information to route the call to the correct destination -- whether a live agent or a self-service application. If the intent is ambiguous or requires further information before routing, the system asks the caller questions for clarification. The result is accurate, cost-effective call routing and automation from the very first point of contact with the customer
Callers Speak Naturally
With SpeakFreely technology, callers are not required to follow a directed conversation or respond with specific phrases. They make requests in their own words and are routed to a destination, thanks to Analysis from trained statistical language models and advanced call routing techniques.
Proven Technology
Open Call Steering uses OpenSpeech® Recognizer, a mature, seventh-generation speech recognition engine used in thousands of deployments worldwide.
Best Dialog Practices
An Open Call Steering deployment ensures the best caller experience by relying on proven techniques such as dialog disambiguation, shortcuts to frequently requested submenus, and well-tested recovery strategies.
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Please be aware that Brothersoft do not supply any crack, patches, serial numbers or keygen for Call Steering,and please consult directly with program authors for any problem with Call Steering.