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Call Center Manager 8.3.1 Download
Call Center Manager 8.3.1
Manage call center campaign, drop rate, auto pacing, agent monitor and coaching.
Last Week downloads: 0
Total downloads: 3
- Last Updated: Jan 12, 2012
- License: Shareware $2,499
- OS: Windows 7/Vista/XP/2000
- Requirements: No special requirements
- Publisher: Voicent Communications, Inc (10 more Applications)
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0 out of 5 based on 0 ratings for Call Center Manager 8.3.1
For Call Center Manager 8.3.1Publisher's description
Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:
Manage Agent Performance Quality Easy call monitoring and recording, whisper coaching capability enables live-call agent coaching and training that is inaudible to customers; real-time reporting of activity and availability. Comply with Federal Telemarketing Rules Automatically track and adjust Call Drop threshholds and dialing pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on Dropped Calls. Understand Campaign Performance Quality Track real-time and summary stats for call volume, line usage, agent and campaign performance.
Automatically measuring and adjusting the pace of outbound calls, ensuring that Agent Efficiency is maximized while the FTC's strict limitations on Dropped and Abandoned-Call rates are honored.
Allowing quick and easy call monitoring, recording and live-call "whisper coaching" to provide fast and highly effective training and supervisory feedback for new agents.
Tracking, collecting and statistical reporting of call volume, line usage, dropped-call rates, current and historical campaign performance. you can free download Call Center Manager 8.3.1 now.
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For Call Center Manager 8.3.1
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Please be aware that Brothersoft do not supply any crack, patches, serial numbers or keygen for Call Center Manager,and please consult directly with program authors for any problem with Call Center Manager.